Terms of Service

Dziempire.com is owned by Dzi Empire LP, a company registered in Singapore, Business Register number: 53451079E.

Purchasing of any products supplied by the Dzi Empire Online Store ("Products") requires that you accept Dzi Empire’s privacy policy. Please go to Dzi Empire's privacy policy for information on how Dzi Empire collects and uses personal information from users of the Dzi Empire Online Store.

Your purchases of any Products via the Dzi Empire Online Store will be governed by the following terms and conditions of Sales. Please read these terms and conditions carefully before ordering any Products from the Dzi Empire Online Store. You should understand that by ordering any Products, you agree to be bound by these terms and conditions.

Dzi Empire’s Terms and Conditions of Sale ("Sales Terms")

1. About These Sales Terms

These Sales Terms are applicable to all orders and purchases made in the Dzi Empire Online Store ("Products").

With regard to the purchases in the Dzi Empire Online Store, Dzi Empire will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Dzi Empire may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on or after the effective date stated in these Sales Terms or elsewhere on the Dzi Empire Online Store. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.

2. Your account

If you create an account (personal user identification or username) on the Dzi Empire Online Store you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

3. Placing an Order

To be able to buy Products you have to:

  • read and accept these Sale Terms;
  • provide your name and address, phone number, email address, payment details and other required information;
  • provide a delivery address (Note that Dzi Empire is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, non-Singapore addresses, some hotels, hostels or prisons.); and
  • be legally capable of entering into binding contracts be the owner or authorized holder of a valid credit card to buy the Products if paying with a credit card.

You may place an order by clicking on the "ADD TO CART" button and proceeding to the checkout page.

4. Order Processing and Contract Formation

Once you have submitted and confirmed your order(s) using the Dzi Empire Online Store, Dzi Empire will send an email to the email address you provided acknowledging receipt ("Order Receipt Confirmation Email") of the order(s) and setting out details of the ordered Product(s).

Dzi Empire may choose not to accept any order in Dzi Empire’s sole discretion including without limitation in the case of abnormal orders and orders which Dzi Empire suspects are not placed in good faith.

After receiving your order(s), Dzi Empire will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Dzi Empire will only be formed when Dzi Empire emails you confirming that all or part the Product(s) is/are still available and has/have been dispatched ("Shipment Confirmation Email"). The order is formed on sending the Shipment Confirmation Email whether or not you actually receive such email.

The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed in the Shipment Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation Email.

In the Order Receipt Confirmation Email you will receive a copy of these Sales Terms, however you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation Email and these Sale Terms for your own records.

You have the option to cancel your order at any stage before you have received your Shipping Confirmation Email by contacting Dzi Empire Singapore Customer Service Team. If you would like to cancel your order after you have received your Shipping Confirmation Email, please see the Return and Refund section below.

5. Prices, Shipping and Handling, and Charges

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation Email and in your Shipping Confirmation Email.

In the event of a pricing error, whether on the Dzi Empire Online Store or in an Order Receipt Confirmation Email or otherwise, you accept that Dzi Empire has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your Order Receipt Confirmation Email, Dzi Empire will notify you the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.

You acknowledge that even after Dzi Empire has sent you a Shipping Confirmation Email, if the pricing error is obvious and could have reasonably been recognised by you as a misprice, then Dzi Empire is under no obligation to provide a Product to you at an incorrect (lower) price.

Separate charges for shipping will be shown in your Order Receipt Confirmation Email and can be viewed on a summary screen prior to finalizing your order.
Prices for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipping Confirmation Email (save in the case of a manifest pricing error as described above).

6. Payment

Payment shall be made by one of the methods you have selected during the checkout process (being VISA, MasterCard or American Express)
Approved credit card types are listed in the order checkout form in the Dzi Empire online store. In the event Dzi Empire does not receive the relevant credit card company's authorization, Dzi Empire reserves the right to cancel your order.

The value of your purchase(s) will be settled from the applicable card once Dzi Empire has sent you the Shipping Confirmation Email.

7. Delivery

Dzi Empire is using Singpost SmartPac or Qexpress as the carriers for product delivery. You should allow 2-4 business days for standard delivery, provided that your payment is received before 12pm on the day that the order is placed. Dzi Empire reserves the right to substitute another carrier of equal or lesser cost to deliver your order.

If Dzi Empire cannot deliver your order within the period specified in your Shipping Confirmation Email, then Dzi Empire will contact you and you may choose to cancel your order and Dzi Empire will provide you with a full refund. You agree and accept that such refund is the full and adequate remedy in the circumstances and you will waive your right to claim any further remedy.

If you unreasonably defer delivery or delay the receipt of delivery after Dzi Empire has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, you need to contact the carrier promptly for collection, failing which the delivery package will be returned to Dzi Empire within 3 days from the date of 2nd attempts of unsuccessful delivery. Dzi Empire reserves its rights to claim from you any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the ordered items.

8. Events outside the control of Dzi Empire

Dzi Empire shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government.

Dzi Empire's performance is deemed to be suspended for the period that the above continues.

9. Product Availability

Dzi Empire uses reasonable efforts to ensure the availability of Products you order from the Dzi Empire Online Store. However Products are made available to purchase on a "first in-first out" basis and are only available whilst stocks last.

10. Compatibility, Product Information

Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use. Please use the Dzi Empire Online Store as your final point of reference when checking compatibility. In the event of a difference between the Dzi Empire Online Store content and any other website (or any other source of information) the compatibility of Products as shown on the Dzi Empire Online Store at the time of purchase will be seen as taking precedence.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact us for assistance.

11. Title to Products

Dzi Empire retains full legal title to Products until it has received all amounts due on the ordered Products in full. The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.

12. Return and Refund

All orders are Non-Refundable & Non-Exchangeable as each bracelet is Sacred and Precious. It should be treated with utmost Respect.
A cancellation fee of 20% of the product will be imposed for cancellation. Orders can only be cancelled if they have not been shipped out yet.

13. Jewellery Warranty

All Dzi Empire jewellery products are covered by a 30 days warranty covering manufacturing defects.

The warranty covers for;

  • Manufacturing defects on Dzi Bead
  • Cracks within the Dzi Bead
  • Damages or defects on the crystals
  • Re-stringing
  • Re-sizing (To reduce the size no additional fees, to increase the size please drop us an email and we will advise accordingly)

Dzi Empire reserves the right to reject warranty claims that are deemed to be fraudulent or to be outside the coverage of the warranty I.e., wear and tear.

14. Liability

Dzi Empire warrants to you that any Product purchased from or through the Dzi Empire Online Store is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

These Sales Terms set out the full extent of the obligations and liabilities of Dzi Empire in respect of the sale of the Products via the Dzi Empire Online Store. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on Dzi Empire other than those set out in these Sales Terms.

15. Contact details

Dzi Empire Customer Service Team will assist you with any Dzi Empire Online Store order related questions or complaints. You can contact Dzi Empire via email askus@dziempire.com

16. Transfer of rights and obligations

These Sales Terms are binding on you and Dzi Empire and on any person Dzi Empire might transfer its rights to.

You may not transfer, assign, charge or otherwise dispose of a contract with Dzi Empire, or any of your rights or obligations arising under it, without our prior written consent.

Dzi Empire may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of Dzi Empire's rights or obligations arising under it, at any time during its term.

17. Waiver

If Dzi Empire fails, at any time to insist upon strict performance of any of your obligations under these Sales Terms, or if Dzi Empire fails to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

18. Entire agreement

These Sales Terms and conditions and any document expressly referred to in them represent the entire agreement between Dzi Empire and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You acknowledge that, in entering into a contract with Dzi Empire, you have not relied on any representation, undertaking or promise given by Dzi Empire or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms.

19. Governing law and Jurisdiction

These Sale Terms and your purchase of products from Dzi Empire through the Dzi Empire Online Store shall be governed by and construed in accordance with the laws of Singapore.

Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from Dzi Empire (including non-contractual disputes or claims) shall be subject to the jurisdiction of the courts of Singapore.

Last updated 20 May, 2022